1. What training do your care and support staff receive?
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   • All care and support assistants working for Care South receive comprehensive training (before visiting any clients) and many have achieved NVQ qualifications. Care South has its own in-house Training and Assessment Centre which has an excellent reputation.
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2. I have got to the stage where I am unable to cope alone however I am not sure exactly what type of assistance would best meet my needs. How can you help me decide??
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   • At Care South we have experienced staff available to visit you in your own home and guide you through our range of services. Together we will be able to tailor our flexible range of services to meet your needs.
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3. Am I correct in thinking that Care South only provides care for the elderly??
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   • No. Although Care South has 18 residential homes which provide care for older people, home care within Care South is provided to all age groups including babies, children, young adults, adults and older people.
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4. My current care provider is always sending me different care assistants, I never know who is coming and I am fed up with telling each new person what I would like them to do. Would care from you be any different??
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   • Our chefs are fully aware of the dietary needs of our residents. Many individuals have special requirements which must be carefully followed and we ensure that these needs are made known to our catering staff who will discretely follow the individual plans. At the same time food is a very important part of life and whether you have special needs or not we go to great lengths to provide nutritious, balanced meals with a good range of choice.
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5. What happens if my carer is off sick or on holiday??
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   • Your individual requirements are very important to us. We want to know how you like to be addressed and how you want to spend your time and whatever else is important to you. We respect your privacy and will listen to what that means for you. There are activities and aspects of daily living in which residents enjoy joining but you will not be under pressure to take part if that is your wish. There are a range of areas in the home including those areas for quiet.
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6. What happens if I need help at short notice or have an emergency??
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   • At Care South we provide a telephone support line for both our customers and staff which is manned from 6.00am to 10.30pm, seven days per week. During these times we have senior staff available to cope with emergency situations both over the telephone and in person at your home.
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