Help and Advice

Assisting you through the care process

FAQs

Answers to popular questions

Please select from the following:
The care process | Funding care | Residential care | Close care | Home care

The care process

How do I decide what care is best?
If any kind of care and support is needed, the best way of finding out what will satisfy those needs is through a social care needs assessment carried out by the local authority (council) social services department. Following an assessment, depending on the care needs and financial circumstances the council may provide regular direct support or assist with the funding. Failing that, it may be necessary for the person, their family or carers to make the necessary arrangements for getting the help needed.

Whatever the circumstances it’s essential to seek advice on what support and care is available and what means tested or non-means tested financial support is available.

What if I want to stay in my own home?
If you are finding it difficult to manage in your present home, but would prefer not to move, there may be ways to make your life easier and safer. If you are finding it difficult to cope with daily tasks or think you need home care, special equipment or meals, contact your local authority’s social services department, or the hospital social worker if you are in hospital and ask for an assessment of need.

Will I need to move into a care home?
Most people who move into a care home do so out of necessity in the event of an illness or injury rather than by choice. Before deciding to move into a care home, explore whether you can continue to live in your own home with the right care and assistance. Alternatives to moving to a care home can include downsizing to a more manageable property; considering sheltered, extra care housing or close care developments or living with your family.

Which type of care home is best for me?
It is vital to choose the right type of home. If a home cannot offer the level of support you need it will not be suitable. Care homes may be owned and operated by private individuals, companies, not for profit organisations and (some) social services departments. All care homes in England are registered and inspected by the Care Quality Commission (CQC). Inspection reports are available from the home or the registration authority.
Care home categories include:

Care homes providing personal care

These are often called residential homes. They vary in size and facilities. All are expected to provide a room, possibly with en-suite facilities, communal areas, meals, help with personal care such as dressing, supervision of medication, companionship and someone on call at night. Care homes providing personal care can accommodate nursing care provision during short illnesses by using district nurses however they are unable to provide constant nursing care.

Care homes providing nursing care

These are often called nursing homes. They also vary in size and facilities but all provide personal and nursing care 24 hours a day for people who are bedridden, very frail or have a medical condition or illness that means they need regular attention from a nurse. There is always a qualified nurse on duty.

Care homes for dementia

Older people with dementia may need a care home with an additional category of registration (DE). These were previously known as EMI homes and some people still use this term.

Respite Care

A stay in a care home does not have to be permanent. You might want to stay in a care home for a short period to give your carer a break, or to build up your strength after an illness. This is called respite care. Some care homes allocate specific beds for respite care; others accept residents for respite if they have a vacancy. Each social services department will have a charging policy for respite care that is different from the national charging scheme for permanent care. If you think you, or your carer, would benefit from you having some respite care, ask your local social services department for a needs assessment.

How do I choose a care home?
If you envisage funding your care yourself, now and into the future, you are fully free to choose your care home. If you need help with the fees, or envisage you might in the future, you still have a right to some choice as to which home you move to, though there will be a limit on what the local authority is willing to pay. In choosing a care home that will suit you, apart from checking the charges and the contract, you may want to think about the following:

  • Trial period: Most homes will be happy to accept potential residents on a trial basis, to see whether they can meet your needs, and for you to see if life in a care home is what you expected.
  • Level of care: Is the home able to provide the care you need?
  • Personal needs: Can the home cater for any cultural, spiritual or dietary needs you have? If you are a smoker, what is the smoking policy?
  • What about your personality: Do you like a routine and a setting where a lot of things are done for you; or would you prefer to be encouraged to be as independent as possible, and expect to be consulted about most decisions?
  • Location: Is the home near enough to family and friends so you will be able to have visitors?
  • Social activities: What activities are organised, and how often? Will you be able to keep up any hobbies you are still able to do?
  • Meals: What are the meals like? How much choice is there?
  • Facilities: If the communal lounge has a television how/by whom are the programmes chosen? Is there a separate room where there is no television, for those who want to be quiet, or to be able to have conversation with visitors?
  • Pets: Can you bring your pet if you have one? Does the home have a pet?
  • Is there a residents’/relatives’ association or committee?
  • What happens if you become more frail or your needs change?

find out more

view the Care South Care Guide for >
Residential care | Home care

the following organisations offer detailed information about the care process or visit our links page here >
Age Concern | Care Quality Commission | Elderly Advice Council | First Stop Care Advice | Help the Aged | Housing Care

more Information about care >
Residential care | Dementia care | Rehabilitation care | Respite care | Nursing care | Close care | Home care