”We will never be able to thank you enough for the loving care you showed her during the time she was with you at Alexandra House. We are so grateful that she was able to enjoy two happy years with friends old and new, and that we, her family, were also welcomed so warmly.“

"In the 18 months that Mum was a resident at Alexandra House she was happy and was treated with care and genuine affection. It is one thing for someone to receive the necessary care in a business like manner, but a totally different thing for that care to be given in a loving way and, to their credit, in our experience everyone at Alexandra House has that approach, including the administration and support staff.

Care South is very fortunate to have such a committed, hard working and principled team.

Thank you also for the way in which we were treated during our visits and for the patience and help through the difficult times. We were never made to feel as if we were causing a problem when we needed to ask for help."

"We would like to thank you and your team for all the care and kindness shown to [her] during her stay.

In the early days she struggled to understand why she was living with 'old people' but you managed to settle her into a routine which she needed to feel safe".

"We have been most impressed with the care and attention given to all your residents."

"We found all the staff cared as much for Mum as she did them, nothing was too much trouble including making cakes, playing games and getting medals she had never won before."

“I want to thank the Home Manager and staff for my birthday present, cake and card.”

“Thank you to all the staff for looking after Mum over the past month – it has been a good respite for us, with that feeling of ‘we’ve had a holiday’! We have been able to catch up with a lot of things we have been unable to do whilst Mum is around. I’m sure it will be a few days before routines get re-established and we begin to hear about all Mum’s experiences when away. Please thank everyone involved; it is great to find a place that has smiles and laughter as well as care.”

“Many thanks to you all for the love and care you gave to our Mum."

“Many thanks for making Mum so happy, comfortable and well-looked after by you all. It makes us feel more relaxed as we are so far away. We enjoy ourselves at the home during our visits, especially during the entertainment sessions. Keep up the good work.”

“Thank you for all the wonderful care and affection you gave him during the three and a half years he was with you. He was very happy at Alexandra House and so enjoyed the outings; he was a very sociable man and loved company.”

“Thank you so much for writing to tell me of the visit to Farmer Palmers and for enclosing the photographs. What an expedition and all credit to you and everyone involved in organising such a wonderful day.”

“We remember only too well looking at about 20 care homes and we chose you first and foremost. You gave great comfort both to him and to us, his family, when we were down. Nothing was too much trouble for you.”

“We will never be able to thank you enough for the loving care you showed her during the time she was with you at Alexandra House. We are so grateful that she was able to enjoy two happy years with friends old and new, and that we, her family, were also welcomed so warmly.”

“The care is fantastic; the carers are incredibly helpful and you could not fault them. They are always there.” 

“Thank you all for a good day out at Farmer Palmers. A big thank you must go to the staff who gave up their time off to help the residents on the day.”

“Thank you for looking after my mother so well, she was very happy there.”

“Thank you for all the care you are giving to my aunt.”

“I wish to convey my thanks and appreciation to you all for the way you looked after my aunt. I know you used to read my cards and letters to her, for which I am grateful.”