Quality assurances

Delivering quality care across our care homes and home care services

Although the Care Quality Commission star rating system ended in July 2010, the Care Quality Commission still inspects the quality of care provided by our homes and home care offices. The Care Quality Commission produce a report following a visit and provide them on their website, which is available to the public.

Care South remains committed to providing high standards of care and we have rigorous audit procedures in place to ensure that this is always the case. We are a robust and financially sound care provider, dedicated to meeting the needs of individuals.

The Skills Pledge

In 2009, Care South signed the Skills Pledge, a Government-backed initiative encouraging employers to be accountable for their investment in skills. The Skills Pledge is a simple and straightforward matter for Care South, as it builds on what the company is already committed to: ensuring opportunities are made available for staff to acquire skills and qualifications.

National Care Forum – Quality First

In 2012 Care South signed up to the National Care Forum’s (NCF) Quality First Commitment, to provide safe, high quality care and support services and continuous quality improvement.

The Quality First Commitment has been implemented following in-depth work and research, and has been created in support of the NCF’s aims to promote quality through the not-for-profit sector, as well as to help NCF members demonstrate the quality of the services they provide.

Quality First is a framework for member organisations to assess themselves, and has been designed to assist members to both demonstrate and provide evidence of their commitment to quality to the regulatory and commissioning bodies, including the Care Quality Commission (CQC). Care South has a responsibility to provide evidence about what it is doing and how it is doing it, and as part of this commitment, the CEO and Chairman are also required to sign up to the Commitment and pledge ongoing support.

There are 10 separate elements to NCF ‘Quality First’ including commitment, service user participation and involvement, innovation, community involvement, continuous quality improvement, HR development, accessible information, sound governance, accountability and financial integrity, evidence-based practice and learning and gaining the confidence and trust of people who use the services and their families.