Care South COVID-19 Update

Updated: 7 May 2021

Food, Fun and Friendship remains at the heart of Care South’s residential care homes and care at home offices. It is wonderful to see that public confidence in residential care homes is returning, and that people are being safely admitted into all of our care homes as we continue to follow government guidelines, and the roadmap back to normality. For so many, lockdown has meant isolation and loneliness, but as you will see from our website and social media postings, our residents have continued to enjoy themselves in our homes and have been so well supported by our amazing staff teams.

We understand that being able to visit loved ones in care homes makes such a difference. We have always been able to accommodate visits for those receiving end-of-life care, but now that outings are able to resume again safely, our residents will be taking full advantage of this.

As you would imagine, the long awaited return to frequent visiting arrangements has been widely welcomed and – I am sure – is much needed by all. All visitors are required to take a Lateral Flow Test prior to their visit, and these visits remain by appointment only and entirely at the discretion of the Home Manager, who will explain local arrangements when you book. It is so important that we continue to reunite our residents with their loved ones, whilst keeping everyone as safe as we can.

In particular, it is pleasing that we are now able to offer visits out of care homes to spend time outdoors, to our residents and their nominated visitors or their essential care providers. You should contact the Home Manager for details of how to arrange this safely.


At the time of writing, every one of our residents who has wanted one has had their first and second vaccinations, with there being just a small number who are due their second shortly.

Equally, the number of our staff who have had their vaccinations is well above the national average and we continue to encourage the few who have not, to do so. All new starters at Care South are required to have been vaccinated, or commit to doing so. We are so grateful to local hospitals, GP practices and medical centres who have supported all our care homes, care south at home offices, residents, care south at Home clients and our staff in the very successful vaccination programme.

Testing and Infection Control

All Care South staff continue to be tested three times a week with residents being tested monthly.

Maintaining safe environments through:

• rigorous testing;
• the vaccination programme;
• use of PPE;
• incredibly high infection control standards;
• safe visiting arrangements (indoor, outdoor, telephone and video calls);
• safe admissions;
• virtual tours; and
• constant ongoing staff training

has meant that our residents have continued to benefit from Food, Fun and Friendship, and now their families and friends can too!

Care South at Home continues to care for people in their own homes in a similar fashion, preventing feelings of isolation and loneliness and ensuring that those more independent clients can feel safely supported at home.

We continue to support, recognise and reward all of our staff during this national crisis, and are so appreciative of their incredibly important contribution to looking after your loved ones. They are truly remarkable.

Your comments on the ‘Compliments for Carers’ section of our website continues to be a source of inspiration to our amazing care staff – thank you for taking the time to recognise and praise their inspiring work. Please continue to leave messages by clicking here – they are so greatly appreciated.

We will continue to closely follow government guidelines as lockdown restrictions ease, whilst recognising and acknowledging the Prime Minister’s warning that we must all remain cautious as the threat remains substantial.

We are grateful for your patience and understanding throughout this ongoing situation and we will continue to communicate any changes to our approach via this page.

Your loved ones are incredibly important to us.

Simon Bird
Chief Executive