Wickmeads care home celebrates another ‘Good’ CQC rating

16th March 2020

Staff and residents at Wickmeads care home in Tuckton are celebrating after retaining their ‘Good’ rating in all areas.

The rating by the CQC means the residential and dementia care home in Wickmeads Road maintains its perfect record of achieving ‘Good’ in all areas since opening in May 2016.

Wickmeads is run by Dorset-based charity Care South, a leading provider of residential, dementia and in-home care across the south.

Inspectors found residents “received care from staff who knew them well and treated them with kindness, compassion, respect and dignity”.

In the report, they said: “People’s care was tailored to their individual needs and maintained their independence as much as possible.

“Staff knew people very well, what their interests and hobbies were, and what things were important to them.

“A member of staff told us ‘we put all our residents first… relatives are always made to feel very welcome, they become part of the family’.”

‘Very proud’

The report also included comments from relatives who said: “The carers are lovely, they work hard and they do really seem to care.”

Praising the dedication of staff at Wickmeads, Home Manager Tracey Walker said: “It’s great to see staff being recognised for all their hard work. They put the care and happiness of our residents at the heart of everything they do, as highlighted by the kind comments from residents and relatives.”

Aaron Whitehead, Director of Residential Care at Care South, added: “It’s great to see staff maintaining high standards of compassionate and person-centred care at Wickmeads, and they should be very proud of this latest CQC rating. It’s also great to see new home manager Tracey being praised for her role since arriving at the care home in January.”

Wickmeads is a 50-bed care home located a short walk from the River Stour and Tuckton Gardens. It offers residential and dementia care tailored to each resident’s needs, as well as respite stays.